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Clues, flow channels, and cognitive states: an exploratory study of customer experiences with e-brokerage services
Journal article   Open access   Peer reviewed

Clues, flow channels, and cognitive states: an exploratory study of customer experiences with e-brokerage services

Xin (David) Ding
Service Science, Vol.3(2), pp.182-193
2011
DOI:
https://doi.org/10.7282/t3-59f9-bx18
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Service Sci. - Clues, flow channels, and cognitive states - An exploratory study of customer experiences with e-brokerage services595.49 kBDownloadView
Version of Record (VoR) Open Access
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https://doi.org/10.1287/serv.3.2.182View
Version of Record (VoR) Service Science
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