Introduction to the special section on cocreating the customer service experience with high tech and high touch

Journal article

Open access

Peer reviewed

Xin (David) Ding and Mark M. Davis

Service Science, Vol.9(1)

2017

DOI:

https://doi.org/10.7282/t3-eygx-ga62

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Service Sci. Special Section on Cocreating the Customer Service Experience with High Tech and High Touch195.51 kBDownload View

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https://doi.org/10.1287/serv.2017.0172View

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Title: Introduction to the special section on cocreating the customer service experience with high tech and high touch
Creators: Xin (David) Ding (Author) - Supply Chain Management & Marketing Sciences, Rutgers University
Mark M. Davis (Author) - Bentley University
Publication Details: Service Science, Vol.9(1)
Date published: 2017
Publisher: Rutgers University
Number of pages: 1 online resource (3 pages)
Academic Unit: Rutgers Business School - Newark and New Brunswick; Supply Chain Management (RBS); Rutgers University Newark Institute at Northeast Normal University
Language: English
Resource Type: Journal article
Identifiers: 991031549970204646