Lessons learned designing and using an online discussion forum for care coordinators in primary care

Jeanne M. Ferrante; Asia M. Friedman; Eric K. Shaw; Jenna Howard; Deborah Cohen; Laleh Shahidi

doi:10.1177/1049732315609567

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Lessons learned designing and using an online discussion forum for care coordinators in primary care

Journal article

Open access

Lessons learned designing and using an online discussion forum for care coordinators in primary care

Jeanne M. Ferrante, Asia M. Friedman, Eric K. Shaw, Jenna Howard, Deborah Cohen and Laleh Shahidi

Qualitative health research, Vol.26(13), pp.1851-1861

07/11/2016

DOI: https://doi.org/10.1177/1049732315609567

PMID: 26481942

Abstract

data collection and management

focus groups

group interaction

health care professionals

Internet

online

While an increasing number of researchers are using online discussion forums for qualitative research, few authors have documented their experiences and lessons learned to demonstrate this method’s viability and validity in health services research. We comprehensively describe our experiences, from start to finish, of designing and using an asynchronous online discussion forum for collecting and analyzing information elicited from care coordinators in Patient-Centered Medical Homes across the United States. Our lessons learned from each phase, including planning, designing, implementing, using, and ending this private online discussion forum, provide some recommendations for other health services researchers considering this method. An asynchronous online discussion forum is a feasible, efficient, and effective method to conduct a qualitative study, particularly when subjects are health professionals.

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Title: Lessons learned designing and using an online discussion forum for care coordinators in primary care
Creators: Jeanne M. Ferrante
Asia M. Friedman - Rutgers–Robert Wood Johnson Medical School, New Brunswick, New Jersey, USA University of Delaware, Newark, Delaware, USA Mercer University School of Medicine, Savannah, Georgia, USA Oregon Health & Science University, Portland, Oregon, USA APS Consulting, San Ramon, California, USA
Eric K. Shaw - Rutgers–Robert Wood Johnson Medical School, New Brunswick, New Jersey, USA University of Delaware, Newark, Delaware, USA Mercer University School of Medicine, Savannah, Georgia, USA Oregon Health & Science University, Portland, Oregon, USA APS Consulting, San Ramon, California, USA
Jenna Howard - Rutgers–Robert Wood Johnson Medical School, New Brunswick, New Jersey, USA University of Delaware, Newark, Delaware, USA Mercer University School of Medicine, Savannah, Georgia, USA Oregon Health & Science University, Portland, Oregon, USA APS Consulting, San Ramon, California, USA
Deborah Cohen - Rutgers–Robert Wood Johnson Medical School, New Brunswick, New Jersey, USA University of Delaware, Newark, Delaware, USA Mercer University School of Medicine, Savannah, Georgia, USA Oregon Health & Science University, Portland, Oregon, USA APS Consulting, San Ramon, California, USA
Laleh Shahidi - Rutgers–Robert Wood Johnson Medical School, New Brunswick, New Jersey, USA University of Delaware, Newark, Delaware, USA Mercer University School of Medicine, Savannah, Georgia, USA Oregon Health & Science University, Portland, Oregon, USA APS Consulting, San Ramon, California, USA
Publication Details: Qualitative health research, Vol.26(13), pp.1851-1861
Date published: 07/11/2016
Grants: R03HS020682, Agency for Healthcare Research and Quality (United States, Rockville) - AHRQ
Academic Unit: Family Medicine - Research (RWJMS)
Language: English
Resource Type: Journal article
Identifiers: 991031736650204646