Logo image
User-engaged virtual reference service: a survey of chat reference in academic law libraries
Journal article   Open access   Peer reviewed

User-engaged virtual reference service: a survey of chat reference in academic law libraries

Legal reference services quarterly, Vol.41(3-4), pp.102-116
10/02/2022

Abstract

academic law libraries chat reference chatbot remote reference synchronous reference virtual reference Academic Libraries
Chat reference has been a popular form of synchronous virtual reference used by academic libraries. Since the COVID-19 pandemic, many academic law libraries have also adopted this tool to provide reference services remotely. This article examines the current usage of chat reference among academic law libraries through a survey of law library websites of all ABA-Accredited law schools. The author discusses the advantages of using chat reference, the staffing issue, and possible solutions to that. The author suggests the usage of chatbot to extend reference hours and create a more interactive and welcoming atmosphere to library website users.
docx
User Engaged Virtual Reference Service_A Survey of Chat Reference in Academic Law Libraries (12_9_22)142.21 kBDownloadView
Accepted Manuscript (AM) Open Access CC BY-NC V4.0
url
https://doi.org/10.1080/0270319X.2023.2161188View
Version of Record (VoR) Legal Reference Services Quarterly
url
Report an accessibility issueView
Please complete a content remediation request to report an accessibility issue with a library electronic resource, website, or service.

Metrics

10 File downloads
43 Record Views

Details

Logo image